Terms and Conditions

Please read the following carefully before using this website or making purchases

Welcome to English Mawlid (www.englishmawlid.com), a product of Nur al Habib Productions- www.NuralHabib.com. Nur al Habib and its affiliates provide access to the English Mawlid website (the "website") and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the nuralhabib.com website. By using the www.englishmawlid.com website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future service www.englishmawlid.com, you will also be subject to the guidelines and conditions applicable to that service.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

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PRIVACY POLICY

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit. We use your information only for the following purposes:

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

We use Cookies to keep track of your current shopping session and location to personalise your experience and so that you may retrieve your shopping cart at any time.

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PAYMENT POLICY: MAKING A PURCHASE

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you are shopping from Europe or anywhere else, place your order and your credit card company will convert the transaction to UK Sterling or your own currency.

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PAYMENT OPTIONS

You can choose from the following payment options--and rest assured that your details are safe with us.

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HOW SECURE ARE YOUR PERSONAL DETAILS?

When you type in credit card information it is being encrypted and sent to Paypals secure servers. The transfer of the purchase details from our site to Paypal are encapsulated using their own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers.

Paypal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

Currently we're only able to accept cheques denominated in pounds sterling and drawn from a UK bank. Paying by cheque slows down your order as we don’t process your order until we receive your cheque, and we don't post items to you until your funds clear.

If you're in the UK, paying by personal cheque typically delays your order by about seven to 10 days. Please email us your order and we will calculate the total amount you are required to pay. If you are paying by cheque, then email us for the address you need to post the cheque to on info@nuralhabib.com

Remember to write your e-mail address AND your full name and address clearly on the back of your cheque to help us to process your order more efficiently.

We do not accept debit/credit card details over the phone.

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PAYMENT POLICY: CREDIT or DEBIT CARD DECLINED

If you receive notification that your credit or debit card has been declined, you must contact the bank that issued the card to find out why.
Note: only your bank can tell you why your card has been declined. If you want to try again with a different card, go back to your order and enter your card details again.

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

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CUSTOMS

When ordering goods from englishmawlid.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Nuralhabib.com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Generally, customs forms for international packages will list the value of the contents of your order by product type.

Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Also, we may provide certain order, delivery and product information, such as titles, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift" but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

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SHIPPING

All orders received by www.englishmawlid.com are shipped subject to availability. www.englishmawlid.com reserves the right to ship products at a later date (up to 6 working days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted by email and offered a full refund instead of delivery of the product.

www.englishmawlid.com cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfillment company or a full refund.

Please note: Recipe Books are available for shipping in the UK only

If the paypal cart has incorrectly added the postage, delete the order and start again. Contact us should you have any problems on info@nuralhabib.com

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PRODUCT PRICING AND TITLE

www.englishmawlid.com.com makes every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by www.englishmawlid.com at anytime up to the shipment of that order and any related items.

www.englishmawlid.com.com reserves the right to alter all products pricing without notice. In the case of any price changes after an order has already been placed, we will always contact you first to ensure that the price is acceptable.

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YOUR ORDER

When you place an order with us online, you will automatically receive a confirmation email from our online merchant Paypal to confirm your order and receipt of your payment. You will be provided with a unique transaction number which you should quote as reference in all communication with us. www.englishmawlid.com reserves the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

If www.englishmawlid.com is unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time or purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

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CANCELLATION RIGHTS, RETURNS AND REFUNDS

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify Www.englishmawlid.com in writing, (email or letter) within seven working days from the day after goods have been delivered. Please note the Consumer Protection (Distance Selling) Regulations 2000 only apply to consumers, the regulations do not apply to business purchasers or individuals purchasing on behalf of a business.

The product/services provided on this site are without warranties of any kind either expressed or implied and Www.englishmawlid.com disclaims all or any of them to the fullest extent. Www.englishmawlid.com does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components. Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product shall be serviced directly by such Manufacturer/Vendor and Www.NuralHabib.com shall not be under any obligation to ensure compliance or handle complaints.

As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

If you've accidentally placed an order or just changed your mind, don't worry. You can cancel or amend any order by emailing us right up to the point before we start to process your order.

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective or damaged and you are returning it for this reason. In an effort to ensure our products reach you in perfect condition, all items are checked during manufacture for defect, and are signed off in perfect condition before dispatch.

Please observe the following procedure for all returns to us:

We request you send any faulty items back to us within 7 working days.
Write down your transaction/order number and the reason for the return.
Provide your full name, address and contact number. If you are returning your product because it is defective, please state the defect or defects.

In the case of recordable media such as compact discs, returns will only be accepted if the compact disk is damaged resulting in the recording being compromised. In which case do not attempt to use the product at all and inform us by email right away. All CD’s must be returned unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item.

Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Www.englishmawlid.com will not issue a refund where the product is in an incomplete state.

If the original packaging surrounding the product has been damaged or destroyed Www.englishmawlid.com will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

You are responsible for paying any postage or shipping costs incurred when returning the product.
Unless you are returning an item because of an error on our part or because it is defective (excludes damage as a result of postal handling), we will be happy to refund your costs in returning it to us.

We recommend that all returns be sent by registered post, so that a record of the return is available for you.

www.englishmawlid.com will not issue refunds for any items lost or stolen in transit to us.

Where a return is lost or stolen in transit to us you should claim compensation from the company that shipped the return.

Subject to the above, Www.englishmawlid.com will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.

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CUSTOMER COMPLAINTS

www.englishmawlid.com endeavors to respond to complaints within five working days.

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FAULTY PRODUCTS

Where a Customer experiences a fault with a product it can be returned to us, subject to our returns policy above.

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EVENTS OUTSIDE OUR CONTROL

Www.englishmawlid.com shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond its reasonable control, including but not limited to acts of God, war, civil disorder or industrial dispute.

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LICENSE

www.englishmawlid.com grants you a license to access the content, information and services contained within the Www.englishmawlid.com website for personal use only.

This license allows you to download and cache (using your browser) individual pages from the Www.englishmawlid.com website.

This license does not allow you to download and modify individual pages or substantial parts of the Www.englishmawlid.com website nor to make the Www.englishmawlid.com website available via an intranet, where the Www.englishmawlid.com website or a substantial part of it is hosted locally on the intranet in question.

The www.englishmawlid.com website design, layout, content or text cannot be copied, edited or otherwise manipulated without the express written permission of Www.englishmawlid.com.
www.englishmawlid.com website cannot be placed within the frame-set of another site.
Third parties are not allowed to “deep link” to pages within the Www.englishmawlid.com website, without the express written permission of Www.englishmawlid.com. All links (unless expressly permitted by us) should be to the main index page of the Www.englishmawlid.com website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

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COPYRIGHT

All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Www.englishmawlid.com, unless expressly acknowledged as otherwise.

The data mining, extraction or utilisation of product information from the www.englishmawlid.com website is not permitted without the express written permission of www.englishmawlid.com.

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REASONABLY FORESEEABLE LOSSES

www.englishmawlid.com will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where losses were reasonably foreseeable at the time the contract between Www.englishmawlid.com and you was made.

All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between www.englishmawlid.com and you are excluded.

www.englishmawlid.com does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty of Www.englishmawlid.com, its employees or officers.

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SEVERABILITY

The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

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WAIVER BY WWW.ENGLISHMAWLID.COM

Failure by either Www.englishmawlid.com to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless Www.englishmawlid.com acknowledges the waiver in writing.

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ENTIRE TERMS & CONDITIONS

These terms & conditions set out the entire agreement and understanding between you and us. Www.englishmawlid.com reserves the right to change these terms and conditions at any time, without giving notice to you.

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JURISDICTION

These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
Your statutory rights are unaffected.

Nur al-Habib Productions are completely dedicated to your total satisfaction.
We will gladly answer any of your questions regarding our products before you make a purchase. If you have any suggestions, comments or queries, please contact us.

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